Privacy policy

This revised policy is in effect from 23/11/2022.
Wortgage Technologies Private Limited registered under the Companies Act-2013, owns, manages and operates this platform under the brand name “WeRize” (hereinafter referred as “Company”, “we”, “us” or “our”).
The purpose of this Privacy Policy (“Policy”) is to maintain the privacy of users, members, unregistered visitors, etc. (hereinafter collectively referred to as “Users” or “you” or “your”) and to protect the personal information of the Users, provided by them to the Company through the mobile application WeRize and/or website “www.werize.com/” (hereinafter referred to as “Platform” / “App”) from time-to-time. It shall also outline the information collected by the Company from the Users, the purpose for which the information has been collected by the Company, with whom the information has been collected may be shared, and the Users’ choice with respect to the uses and disclosures as contemplated herein.
The Company through this Policy aims to demonstrate its commitment towards the applicable laws including but not limited to Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information), Rules, 2011, Reserve Bank of India (RBI) rules and guidelines and other rules in relation thereto (“Rules”).
This Policy is applicable to all the information collected, received, possessed, owned, controlled, stored, dealt with, or handled by the Company in respect of a User.
By using the Platform, you are accepting the practices as described in this Policy. You hereby expressly consent to provide below mentioned information to us for the purpose of providing the services to you. We may seek your consent through a separate consent form detailing required data points, purpose of collection, disclosure of entities with whom such information might be shared, if so required by regulatory bodies. If you disagree with any of the terms mentioned herein, please do not proceed with the usage of the Platform. You acknowledge that the Platform may contain links to other websites. If you click on a third-party link, you will be directed to that website. Note that these external sites are not operated by us. Therefore, it is strongly advised that you review the privacy policy of these websites/external links. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
In the situation that a term has been undefined in the Policy, it shall have the same definition as outlined in the Terms of Use, which you may access through this link – https://www.werize.com/terms-and-conditions/.

INFORMATION COLLECTED BY US

Personal Data and Information collected directly

Personal Information: Personal information includes any information concerning the personal or material circumstances of an identified or identifiable User, e.g. name, e-mail address, gender, date of birth, postal address, phone number, a unique login name, password, password validation, marital status, family details, business information and other details shared via application form or via email or via any other medium. It can also include information such as username, account number, password and any other personally identifiable information.
We shall collect all personal information with your explicit consent in a specific consent form. We shall not retain or store any personal information except basic minimal information such as name, contact number, email address that may be required to carry out our operations.
While you can browse some sections of our Platform without being a registered member as mentioned above, most activities requires registration and for you to provide the above details. We will indicate the mandatory and the optional fields against the information requested from you. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform.

Camera

In order to register your profile in our website and for the onboarding process for the loan services, we may require your camera usage. Such usage shall be as per the instructions of our lender partners and shall be collected by seeking a one-time access from you.

Location

We may collect location information from your device with your explicit consent by enabling a one- time-access to reduce the risk associated with your account.

Storage

We will seek a one-time access from you to get storage information permission to enable the App to enable you to upload photos and/or documents to complete the application form, if and as required, during your application journey and the same shall be sent to the lender partners. We shall not store any such information or photos thereafter once the onboarding is completed with the lender partners.

Google AD ID

We collect this information for our marketing and promotional purposes and to provide you with the appropriate services to enable you to take financial facilities from us

Personal Data from Third Parties Credit Reports

We may also collect your credit information in the event you have explicitly requested for the same. You acknowledge that we can only access your credit information as your authorized representative only after receiving explicit consent from you in a separate form. We shall use your credit information for limited end use purpose based on your instructions and strictly for the provision of services to you on a need basis. We shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the credit information to any other person and the same cannot be copied or reproduced other than as agreed herein. You hereby acknowledge and understand that our lender partners may collect your credit information to assess your creditworthiness, prior to extending any credit facility.

Collection of Other Non-Personal Information

Additional Information: We take consent to track certain information about you based upon your behaviour on our Platform. We use this information to do research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis.

Cookies: We may use “cookies” as required on the website. “Cookies” is a term generally used for small text files a web site uses to recognize repeat users, facilitate the user’s ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising, preferences etc. Cookies themselves do not personally identify the User, but it identifies User device. Generally, cookies work by assigning a unique number to the computer that has no meaning outside the assigning site. For the purpose of this Policy, Users are informed that cookies also exist within mobile applications when a browser is needed to view certain content or display an ad within the application.

Users are being made aware that we cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on our Platform. If Users do not want information collected through the use of cookies, they may change the settings in the browsers that allows to deny or accept the cookie feature as per User discretion and in the manner agreed by them.

Web Beacons: The web pages of the website contain electronic images known as “web beacons”, sometimes called single-pixel gifs and are used along with cookies to compile aggregated statistics to analyse how the website is used. Web beacons may also be used in some of our emails to so as to know which emails and links recipients have opened, allowing it to gauge the effectiveness of its customer communications and marketing campaigns.

Third Party SDK: Werize app has a link to a registered third party SDK that collects data on our behalf and is stored to a secured server to perform a variety of services such as analyzing your in-app actions, serving retargeting ads, sending personalized push notifications, and performing credit assessment based on your information among others.

We don’t allow unauthorized access to your non-public personal contacts or financial transaction SMS data with any third party.

We under no circumstances and at no point take any biometric data from you for any of our services or operations. In case, if any of our representatives ask for the same from you, we request you to kindly refrain from doing the same and address this concern to our Grievance Officer (the details of the same have been provided below)

MODE OF COLLECTION OF INFORMATION

We may collect User information in a manner that includes the following:

Information that the User provide to us with their explicit consent in a separate consent form by filling in registration / enrolment / signing up forms on the Platform and for KYC purposes.

Information that the User provides when Users writes directly to us by way of e-mail, letters, messages, etc.

Information that the User provide to us over telephone. We may make and keep a record of the information shared by the Users with us.

Information that the Users provide by completing surveys, a survey, poll, sweepstakes, contest or promotion scheme;

Information that the User provides merely by accessing/navigating the Platform.

HOW WE USE THE INFORMATION WE COLLECT

Our goal in collecting the information is to provide you with a Platform to render personalised services. We also collect your personal information on behalf of our partners and affiliates with your explicit consent in a separate form and only store the basic minimal information such as name, contact number, email address. We shall use the information on a need basis for the purpose of providing you the services in the following ways and in compliance with all applicable laws:
(a) Assist our lender partners and other regulated entities by facilitating their services.
(b) To observe, improve, and administer the quality of services;
(c) To analyse how the Platform is used and diagnose technical problems; To make user data analysis and risk management;
(d) To ensure compliance with all legal obligations of the Company, vis-à-vis Know-your Customer, Prevention of Money Laundering, CKYC requirements, etc;
(e) For fraud prevention and detection;
(f) To send User surveys and marketing communications that the Company believes may be of User interest;
(g) To analyse, conduct internal reviews, surveys and understand the Users, improve the content and features of the Platform;
(h) To notify you about any changes to the Platform;
(i) To enable us to comply with legal and regulatory obligations;
(j) To enable us to send administrative notices and service-related alerts to you;
(k) To enable us to do market research, troubleshooting, protection against errors, project planning, fraud and other criminal activity; and
(l) To enforce our terms of use.

DISCLOSURE AND SHARING OF INFORMATION

Any disclosure of us to third parties is subject to the following:

1. If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, we shall not seek your explicit consent however we shall reasonably endeavour to notify the same to you accordingly as the case may be;
2. We shall take your express consent in the event we share Your personal data with third parties;
3. We shall share Your information with third-party only on a need basis and only for the purpose stated hereunder, as per the applicable
4. We shall additionally seek express consent through a separate consent for at appropriate stages of data collection, if so required under applicable
5. Usage of Your information by such third parties is subject to their privacy We share limited information with them, strictly to the extent required. We recommend you to have a look at the privacy policies of such third parties.

Sharing: We may share aggregated demographic information with our partners or affiliates. This is not linked to any personal information that can identify an individual person.
We will not be liable for transfer of any personal identification information resulting from, power failures, natural phenomena, riots, act(s) of vandalism, sabotage, terrorism or any other event beyond our control. Further, our Policy does not cover the use of cookies by its partners and affiliates since we do not have access or control over such cookies.

Consulting: We may partner with other parties to provide specific portions of the services, if required. When you sign-up for our services, we will share names, or other personal information that is necessary for the third party to provide these services to you.

Promotional Offers: We may send you personalized promotional offers, which may be on behalf of our partners. If you do not want to receive such offers, you may request us to adjust your preferences.

Credit and Know Your Customer Checks: We may also share the data / information with our partners for compliance with credit and know your customer checks for facilitation of a product/service for you. Any such information if collected by our lenders will be collected based on explicit consent from you.

Merger/Acquisition/Restructuring of Business: We and our affiliates may share your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business.

Legal Obligations: We may disclose your information if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority. We shall not seek your explicit consent while sharing your information for such regulatory or legal requirements as well as lenders for the purpose of making the customers get the loan.

Except as required under applicable laws or pursuant to a court / government order, any information or data shared by us with third parties shall be disclosed pursuant to a confidentiality agreement which inter alia restricts such third parties from using the said data only for the purpose of provisioning the services to us to enable us to provide services to you and also restrict further disclosure of the information unless such disclosure is for the purpose as detailed under that confidentiality agreement.

UPDATE USER INFORMATION

If any of the information provided by you changes, you may correct, delete inaccuracies, or amend information by sending an email with the updated details to info@werize.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. We shall not be responsible for the authenticity of your information including sensitive personal data supplied to us.

DATA PROTECTION, RETENTION AND STORAGE

Pursuant to Information and Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Guidelines on Digital Lending by RBI via circular DOR.CRE.REC.66/21.07.001/2022-23, September 2022, we endeavour to protect sensitive personal and personal information and data of the Users.
You further understand and agree that disbursement of a product and/or service by our partners does not automatically rescind the consents you have provided to us under this Policy.
We shall store your information and/or data for such period as may be required by the Company to (i) enforce its legal rights and obligations against you; (ii) to ensure compliance with its obligations and responsibilities under applicable laws.

You acknowledge and agree that information shared by you with us may be shared with third party including regulatory bodies, our lender partners etc., for provisioning our services to you. We store and process your personal information except basic minimal information such as name, contact number, email ids and the same is stored on cloud servers. Some of the safeguards we use are firewalls and bit data encryption using SSL, and information access authorization controls. We use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of your information.
Information you provide to us will be stored on our secure servers located within India and the same is compliance with all the statutory/regulatory obligations.

EXCLUSION

This Policy does not apply to any information other than information collected by us through the Platform. This Policy will not apply to any unsolicited information provided by you through this Platform or through any other means this includes, but is not limited to, information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential and we will be free to use, disclose such unsolicited information without limitation.
We also protect your personal information offline other than as specifically mentioned in this Policy. Access to your personal information is limited to employees, agents or partners and third parties, who we reasonably believe will need that information to enable us to provide services to you.

INTELLECTUAL PROPERTY RIGHTS

All content on the Platform, including graphics, text, icons, interfaces, audio clips, logos, images, reviews, comments and software is the property of the Company and/or its content suppliers and is protected by Indian and international copyright laws and other applicable intellectual property laws. Any use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Platform can only be made with the express written permission of the Company. All other trademarks, brands and copyrights other than those belonging to the Company, belong to their respective owners and are their property. Users shall not modify the paper or digital copies of any materials that are printed off or downloaded in any way on or from the Platform, and Users must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. USERS MUST NOT USE ANY PART OF THE CONTENT ON THE PLATFORM FOR COMMERCIAL PURPOSES WITHOUT OBTAINING A WRITTEN CONSENT/LICENCE TO DO SO FROM THE COMPANY OR ITS LICENSORS. IF THE USER PRINTS, COPIES OR DOWNLOADS ANY PART OF THE PLATFORM IN BREACH OF THE TERMS HEREOF, THEIR RIGHT TO USE THE PLATFORM WILL CEASE IMMEDIATELY AND USER SHALL, AT ITS OPTION, RETURN OR DESTROY ANY COPIES OF THE MATERIALS MADE, THEREOF.

CHANGES TO PRIVACY POLICY

We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to our Platform. It is Your responsibility to check the Platform periodically for changes. Your continued use of or access to the Platform or the service following the
posting of any changes to this Policy constitutes Your acceptance of such changes. In case of any material changes to the Policy, the Users may be notified by means of a notice on Platform prior to the change becoming effective.

FOREIGN JURISDICTION

The Company makes no representation that the content contained on the Platform is appropriate or to be used or accessed outside of India. If the Users use or access the Platform from outside India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction.

SEVERABILITY

The Company has made every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.

NO WAIVER

The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

GOVERNING LAW AND DISPUTE RESOLUTION

This Policy shall be governed by and construed in accordance with the laws of India and subject to the provisions of arbitration set out herein, the courts at Bangalore shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

YOUR RIGHTS

  1. Deny Consent: You shall have the right to deny consent for use of specific data, restrict disclosure to third parties, data retention, revoke consent already granted to collect personal data and if required, make the App delete/ forget the data.
  2. Withdraw Consent: You may withdraw Your consent to contact You, for the continued collection, use or disclosure of Your information, at any time, or request for deletion of your account by raising a request on the App or by mailing Us at legal@werize.com. However, if You have availed any loan facilities from Our financing partner, the financing partner shall have the right to continue processing Your information till such credit facility has been repaid in full, along with any interest and dues payable and/or for such period as may be allowed under applicable However, We shall not retain Your data and information if it is no longer required by Us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel, and We may still have to retain certain data and information at any time.
  3. Rectification: In the event that any personal data provided by You is inaccurate, incomplete or outdated then You shall have the right to provide Us with the accurate, complete and up to date data and have Us rectify such data at Our end immediately. We urge You to ensure that You always provide Us with accurate and correct information/data to ensure Your use of Our Services is uninterrupted.
  4. Report an issue: You have a right to report a security incident to the GRO (detailed mentioned hereinbelow). You are entitled to prevent unauthorised usage of your information by our personnel/agents by informing us, within 10 days of being informed of
    the proposed use, that you do not wish to disclose such information. You can also exercise the right at any time by contacting us at legal@werize.com.

We will notify data privacy breach within 24 hours through email.

GRIEVANCE REDRESSAL OFFICER

In accordance with the relevant provisions of the Information Technology Act, 2000 and Rules made thereunder, the Company has designated the Grievance Officer. Users can contact the Grievance Redressal Officer with respect to any complaints or concerns regarding the handling, storage, disclosure of User Information.

All issued can be addressed at the following:

Grievance Officer Name: Mr. Himanshu Gupta 

Email address: legal@werize.com

The Grievance Officer can be contacted between 10:00AM and 6:00PM from Monday to Friday except on public holidays.

Nodal Officer Name: Mr. Himanshu Gupta 

Email address: legal@werize.com